Terms of service

ONLINE BOOKING AND/OR PAYMENT: Please note that you may book or pay for wash services using the Waves app only if arrive in the vehicle which you have registered via the app.


1.1 Any person booking or receiving car wash services provided at this location (the “Site”) agrees to and is bound by these terms and conditions ("Agreement").

1.2 A booking must be placed with one of our operators on the Site or in advance by phone. We further reserve the right in our sole discretion to refuse to provide Services to you for any reason.

1.3 On receipt of Services at the Site, you are contracting with the franchisee(s) ("we", "us" or "our"), who is a branded franchisee of Waves (Waves Consultancy Limited).

1.4 This Agreement may be varied from time to time by our posting new terms at the Site (or otherwise delivered to you), and any such changes will be applicable from the date posted. Your continued use of the Services constitutes agreement with and acceptance of any such amendments or other changes.



2.1 We warrant that the Services shall: (a) materially comply with the relevant description(s) posted at the Site; (b) be carried out with reasonable care and skill; and, (c) comply with all applicable statutory and regulatory requirements.

2.2 We will make every effort to complete the Services on time in each instance, but there may be delays due to circumstances beyond our control in which case we will complete the Services as soon as reasonably possible.

2.3 We reserve the right to suspend the Services if we have to deal with technical problems, or to make improvements to the Service.



3.1 Payment must be made at the time the Services are delivered. Any amount not paid at such time may result in our retaining your vehicle pending payment in full.

3.2 Prices are as displayed on the “Service Menu” at the Site. Prices are subject to change and we reserve the right to change such prices at any time by posting new prices at the Site. All prices are inclusive of VAT unless otherwise stated. We shall determine the “size category” of your vehicle in our sole discretion.



4.1 You may rearrange (or completely cancel) your wash using the “Manage My Bookings” page on the Waves Customer App at any time up to one hour prior to your booked time without incurring a charge. If you wish to rearrange (or cancel) with less than one hour’s notice, you may do so, but you will be charged a five pound (£5) fee.

4.2 It may be possible to arrive at the car wash site up to one hour late and, subject to availability, you may not be charged. However, if there is no availability, you will be charged a five pounds (£5) fee. If you arrive more than one hour late, or fail to turn up at all before the close of business on the day of the booking, you will be charged a five pound (£5) fee.



5.1 You must remove from the vehicle any valuable items which are not connected to the vehicle. We will not be responsible for loss of or damage to any such items. Please do not ask our operators to remove or store any such items for you, as we can accept no responsibility or liability.

5.2 Before allowing us to begin providing the Services, you must tell us about any defects, damage or weakness in your vehicle which may affect the Services or are otherwise relevant. Please note that polish and other cleaning products may be slippery and care should be taken when collecting your vehicle.

5.3 Child seats must be removed and replaced by you, as our operators will not refit in any circumstances.

5.4 Please note that you are required to retain a second set of keys for your vehicle and that we shall not be liable for loss or damage resulting from inaccessibility of keys.

5.5 You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to valeting the vehicle. You understand that reasonable care will be taken of your vehicle whilst under our control but you understand that we will not be held responsible for damage that might occur to your vehicle when outside of the designated wash area.

5.6 We shall not accept responsibility for claims made after the vehicle has been removed from our designated wash area and/or parking facility.

5.7 Our total liability to you hereunder (including for acts of our employees, agents, consultants and/or subcontractors) shall be limited to the greater of: (a) the actual value of any evidenced damage to your vehicle; and (b) £1000. We shall not under any circumstances be liable for any indirect or consequential loss, including without limitation loss of profits or business or use of vehicle. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement however nothing herein is intended to limit liability for death, personal injury or fraud.